FAQ

OPENING HOURS
Monday 8:00am – 6:30pm
Tuesday 8:00am – 6:30pm
Wednesday 8:00am – 6:30pm
Thursday 8:00am – 6:30pm
Friday 8:00am – 6:30pm
Saturday 9:00am – 12.30pm
Please note: We are routinely closed on public holidays.

For after hours care, please contact the Radio Doctor Illawarra on 4228 5522 for a bulk billed home visit or telephone consultation or attend Wollongong Hospital (4222 5000)

Please book an appointment online via Hotdoc or ring reception for assistance. We have ‘on the day’ appointments available.

If you have respiratory symptoms (fever/cold or flu symptoms), if possible please do a COVID 19 RAT test and check your result is negative prior to attending the clinic in person. Also ring reception before attending so we can plan your visit safely. The reason for this is to protect other patients visiting the clinic at the same time, and to protect our staff and their families. Please wear a face mask if you have any respiratory symptoms or fever.

Please refer to the Our Services page for consultation details specific to your needs. If uncertain please ring our reception staff and discuss.

The information contained in your medical record belongs to you. We are happy to provide you with a copy if requested, preferably by email. Please email your request to reception@woononamedical.com.au An admin fee applies for medical records.

If you wish to transfer your medical records to Woonona Medical Practice you will need to arrange this with your previous doctor. We prefer an encrypted XML file copy of your old records emailed to us as an attachment at reception@woononamedical.com.au

We can then download this into our medical records (‘Best Practice’). Alternatively, we can arrange it for you, but we will need your written consent. Please talk to our reception staff.

Please refer to Fees section in the Menu tab for further details on Medicare and bulk billing.

Woonona Medical Practice is not a bulk billing practice. We ask that all accounts are paid at the time of consultation or further fees may apply. Payment can be made by debit or credit card, we can also accept EFT (direct deposit). We do not accept cash or cheque.

We have an appointment system but have dedicated ‘on the day appointments’ each day. Please ring reception on 4283 3433 if you need an urgent appointment but cannot find one online.

If you are symptomatic you will be asked to wait outside until the doctor is ready to see you. Please use the sanitisers upon entering the clinic and you will be asked to wear a mask if you have possible viral symptoms.

Yes we do, but prefer to see you in person if possible. Please refer to services.